FAQs (Frequently Asked Questions)

Vision Care and Eye Exams

You can conveniently book a comprehensive eye exam online using our patient portal here. Alternatively, you can always send us an email or call in and our staff will gladly help get you booked! Also feel free to stop by and schedule an appointment in person!

The cost of a comprehensive eye examination is $155 and includes a full vision and eye health assessment. The examination also includes glasses prescriptions and retinal (fundus) photos.

  1. Your current glasses, prescription sunglasses, and contact lenses if you wear them.
  2. A list of your current medications, supplements, and any eye drops you use.
  3. Family health history.
  4. OHIP or insurance information.
  5. The name of your primary care doctor.

An examination will take approximately 45-60 minutes and includes a full vision and eye health assessment. There are many possible functional and health changes that may occur without you noticing, and your optometrist can make sure these issues do not go undetected. A comprehensive eye exam includes the assessment of:

  • Visual acuity (clarity)
  • Prescription check
  • Binocular vision (eye alignment and teaming)
  • Eye muscle function
  • Peripheral vision
  • Pupil reaction
  • Eye pressure
  • Front of the eye health
  • Back of the eye health with dilation and retinal photos

The eye examination does not include consultation regarding contact lenses, laser eye surgery co-management, vision therapy, myopia control, or other specialized areas. If you are interested in any of these, please mention it to your optometrist. Your optometrist can provide more information regarding these topics, and whether any additional fees apply.

The Canadian Association of Optometrists recommends infants have their first eye exam when they are between six and nine months old. OHIP covers an annual eye exam for children up to 19 years old.

The Canadian Association of Optometrists  recommends comprehensive eye exams every two years for adults and every year for seniors, and more frequent visits may be recommended if there is a risk of specific conditions.

Your examination may be covered by OHIP if you are a minor younger than 20 years old or a senior older than 65 years old and have not received an eye examination in the past 12 months. If you are an individual between the ages of 20 and 64 years old and have certain systemic (such as diabetes) or ocular conditions (such as retinal problems), you may also be covered. Please check with our staff for eligibility.

Eye examinations covered under OHIP do not include any specialized imaging (retinal photos) or additional specialty services. These are available for an extra charge.

Yes. Additional testing and screening is not a condition of receiving the standard OHIP-insured eye exam.

Yes! We offer direct billing to all major health benefit insurance plans, including Manulife, Canada Life, and Sun Life. We’ll take care of it for you!

Your eye examination requires eye dilation to complete a comprehensive assessment of your eye health, unless recommended otherwise. Dilation eye drops enlarge your pupils, allowing your optometrist to view important eye structures. Dilation will make you sensitive to light and cause blurry vision, especially at near, for a duration of 2-5 hours. As driving may be difficult during this time, please make the necessary arrangements for your transportation.

The air-puff test is one of several tests that can be used to measure eye pressure – an important part of an eye exam that helps the optometrist determine your risk of developing certain conditions including glaucoma. However, there are other methods if this is something you are not comfortable with.

Tonic Eye Care & Vision Therapy provides vision care for the whole family, from children and pediatrics to seniors. Dr. Lee is also residency trained in pediatrics, vision therapy, and vision rehabilitation.

“20/20 vision” represents ‘normal’ visual clarity measured at a distance of 20 feet. If you have 20/20 vision, you can see clearly at 20 feet what should normally be seen at that distance. If you have 20/60 vision, it means you must be at 20 feet to see what should normally be seen at 60 feet. It is important to note that having clear 20/20 vision does not necessarily translate to having a comfortable or effective visual system.

As we age, protein fibers in our eyes start clumping together. When light enters the eye, these clumped fibers can cast a shadow on the retina, which can lead to seeing what are known as floaters. If you notice a sudden increase in floaters, please see your eye doctor as soon as possible as they may be an indication of certain conditions or issues with your retina.

Tonic Eye Care offers emergency services for issues that require immediate and urgent eye care. Eye emergencies are common and may result in permanent vision loss without proper care. Some workplace injuries or sudden eye irritations can be seen and treated by an optometrist. Optometrists also have the tools and ability to remove foreign objects. For more information, click here.

Dr. Lee is a Fellow of the American Academy of Optometry (FAAO) and a Fellow of the College of Optometrists in Vision Development (FCOVD), designations given to those who have met high standards of professional competence in eye care. She is also a board member for the College of Optometrists in Vision Development – Canada Chapter, and a member of the Canadian Association of Optometrists, Ontario Association of Optometrists, and Canadian Optometrists in Vision Therapy and Rehabilitation.

Glasses Frames: All prescription frames have a 1-year manufacturer’s warranty for manufacturing defects. Note this does not include wear and tear, scratches, accidental damage, breakage, or loss. Warranty does not apply to clearance frames. Children’s frames from Nano Vista or Tomato Glasses have a 2-year replacement warranty for any defects, damage, or breakage. 

Lenses: If you are not satisfied with your prescription lenses, we will happily change them within 90 days.

Contact Lenses: All contact lenses can be returned within 1 year for store credit. Contact lenses must have at least 1 year to their expiry date. Warranty does not apply to ‘made-to-order’ contact lenses.

Other: Other products, including non-prescription glasses, eye drops, and nutraceuticals, are final sale with no refunds or returns. If you are unsatisfied with any of your products in any way, please contact us and we will do our best to fulfill your needs. 

An optometrist is a primary care provider who diagnoses, treats, and manages conditions and diseases related to your eyes and vision. An optometrist can prescribe glasses and contacts, as well as medication and other treatment methods for certain eye conditions.

An ophthalmologist is a physician who has received additional specialized training in surgery and other procedures. Patients are typically referred to an ophthalmologist by their optometrist.

An optician is a professional who fits and adjusts eyeglasses and contact lenses based on prescriptions provided by an optometrist or physician.


A prescription for both glasses and contact lenses must include:

  • The prescribing doctor’s name, practice address, telephone number, and signature,
  • The patient’s name.
  • The date of the eye exam and expiry date of the prescription.
  • The power of each lens.

Contact lens prescriptions also include additional information as explained below. 

Yes. Your glasses prescription is subject to change as a result of aging and medical conditions. Our glasses prescriptions have an expiry date of one year.

You can fill your prescription with any licensed eyewear dispenser, which includes optometrists and opticians. 

At Tonic Eye Care, we offer a wide range of fashionable glasses and sunglasses frames for the whole family – even babies!

It is important to consult with your optometrist before buying glasses or contact lenses online to ensure that you get the right fit for your eyes.

Licensed eye care professionals can take accurate glasses measurements in person using specialized equipment, including pupillary distance (PD) and ocular centre height (OC height). OC height measurements will change depending on how each frame fits on your individual face.

Contact lenses are regulated medical devices subject to handling requirements, and can be sensitive to temperature, humidity, and other storage and transportation conditions.

In Ontario, dispensing prescription eyewear is a controlled act. It is illegal for anyone other than a licensed optometrist, optician, or physician to dispense prescription eyewear to an Ontario patient except under appropriate supervision.

The pupillary distance (PD) measurement is one measurement that helps ensure that prescription lenses are centred properly on your eyes. Binocular PD is the distance between your pupils. Monocular PD is a more precise, two-number measurement representing the distance between each of  your pupils and the bridge of your nose. PDs can be accurately measured by licensed eye care professionals using specialized equipment. Incorrect PD measurements can lead to symptoms including headaches, eye straining, eye fatigue, and more.

We provide all patients with a copy of their glasses prescription following a comprehensive eye examination.

Contact lenses

Yes! We carry all major brands of contact lenses. You can even order your contact lenses and other eye care products online at our website here: www.toniceyecare.com/order-contact-lenses.

In order to prescribe contact lenses, your optometrist will conduct a contact lens fitting exam and follow up appointments to test different types of contact lenses and how they fit and feel on your eyes. Contact lens fittings cost between $50 – $120 depending on the types of contact lenses required and your experience wearing them. Note that any contact lenses purchased from Tonic Eye Care & Vision Therapy are covered under our contact lens warranty policy.

Contact lens prescriptions include the specific brand and contact lens product that has been fitted and prescribed for you. In addition, prescriptions include the base curve, diameter, and power of the contact lenses. The strength of your contact lens prescription may differ from your glasses prescription.

If your prescription changes while you still have some contact lenses remaining, we can replace any unopened boxes with your updated prescription!

When we are sleeping, our eyes automatically receive less oxygen. Leaving contact lenses on can further decrease the level of oxygen our eyes receive, and also significantly increase the chance of irritation or infection that can potentially lead to vision impairment or loss.

Cosmetic contact lenses sold over the counter are not regulated by Health Canada and can cause vision problems, including eye irritation and infection. Consult with your optometrist before using cosmetic lenses. At Tonic Eye Care, we offer a range of cosmetic colour contact lenses that are approved by Health Canada.

Soft contact lenses are made of softer flexible plastics relative to gas permeable lenses, which are made of rigid plastics. Soft contact lenses tend to be more comfortable, but there are still certain conditions that are better treated with gas permeable lenses.