COVID-19 Policies and Procedures

COVID-19 Questionnaire

All patients are screened for COVID-19 related symptoms and risk factors when booking their appointments. As well, all patients are required to sign the below COVID-19 Questionnaire at or the day before their appointment. If you would answer ‘Yes’ to any of the below questions, please contact us to reschedule your appointment. If any of your responses change after filling out this form and before your appointment, please let us know immediately.

Have you had any of these symptoms in the last 14 days: fever, new onset of cough, worsening of chronic cough, shortness of breath, or difficulty breathing?
Have you had 2 or more of the following symptoms in the last 14 days: sore throat, runny nose/sneezing, nasal congestion, hoarse voice, difficulty swallowing, decreased or loss of sense of smell, chills, headaches, unexplained fatigue/malaise, diarrhea, abdominal pain, or nausea/vomiting?
Have you had a confirmed positive test result for COVID-19 in the last 14 days?
Have you had any close contact with a confirmed or possible case of COVID-19 without wearing appropriate PPE in the last 14 days?
Have you been in a setting that has been identified as a risk area for acquiring COVID-19 (workplace or other) in the last 14 days?
Have you travelled outside of Canada in the last 14 days?
Only for patients 70 years of age or older: Are you experiencing any of the following symptoms: delirium, unexplained or increased number of falls, acute functional decline, or worsening of chronic conditions?

For new patients, please also click here to fill in the Patient Intake Form

Our COVID-19 Policies

At Tonic Eye Care & Vision Therapy, our priority is ensuring the safety of our patients and staff. We have implemented additional policies and procedures in order to enhance sanitization and disinfection while maintaining our quality of care. We are constantly monitoring ongoing updates and guidance provided by the Ontario Ministry of Health and Long-Term Care as well as the College of Optometrists of Ontario. Our COVID-19 policies include:

  1. We are currently accepting patients by appointment only. Walk-in patients will not be accepted. To book an appointment, please contact us by phone or e-mail.
  2. Patients will be screened for COVID-19 related symptoms and risk factors when booking their appointments, and again at the time of the appointments. All patients will be required to sign a COVID-19 Questionnaire when they attend their appointment.
  3. All patients over the age of 2 will be required to bring and wear their own face masks during their entire visit. 
  4. All staff and doctors are required to wear appropriate personal protective equipment (PPE) covering their mouths, noses, and eyes when interacting with patients.
  5. Patient appointments will be limited to one patient, family, or group at a time with additional buffer time in between each appointment.
  6. Patients are asked to come to their appointments alone; if necessary, they can bring one person to accompany them.
  7. Plexiglass guards and barriers have been installed in the reception and dispensing areas.
  8. Physical distancing guidelines will be practiced.
  9. Hand sanitizer is available for mandatory disinfection upon your arrival.
  10. Appointments are also required for any dispensing and picking up of glasses or other products.
  11. Sanitized trays will be provided for patients to place their frame selections they wish to try on. Staff will be disinfecting all frames that come into contact with anyone.
  12. Additional cautionary measures will be taken for sanitization and disinfection processes.

If you have any feedback or concerns, please do not hesitate to reach out to us.